Leading up to this excerpt, Schulze explains that customer loyalty is critical to any business or institution. He explains that customer loyalty simply means that your customers trust you.
As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.
Horst Schulze
Chairman and CEO | Capella Hotel GroupCreando lealtad del cliente
Published September 25, 2017TOPICS IN THIS VIDEO
InfluenceLeading OthersLeading up to this excerpt, Schulze explains that customer loyalty is critical to any business or institution. He explains that customer loyalty simply means that your customers trust you.
About the Speaker(s)
Horst Schulze
Chairman and CEOCapella Hotel Group
As CEO of Capella Hotel Group, Horst Schulze inspires client loyalty by raising the bar for customer service. Under his leadership, The Ritz-Carlton Group was awarded the prestigious Malcolm Baldrige National Quality Award in both 1992 and 1999—the first and only hotel company to win even one such award. A leader and entrepreneur, he inspires leaders with practical ways to create high-quality customer service experiences. His latest book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, is available March 2019.
Years at GLS 2015, 2016